top of page

Deborah A. Johnson

Quality Assurance + Compliance + Case Management

Deborah is a strategic and organized executive with experience achieving operational excellence in organizations that work with individuals experiencing homelessness. Deborah excels in quality assurance and new initiatives. In the past, she has worked as a mental health coordinator, case worker, and a university faculty member teaching courses in human services and facilitating student field experiences. 

Areas of Focus

  • Performance Improvement Programs

  • Quality Management Systems

  • Audit Plans

  • Accreditation Processes

  • Qualitative Analysis

  • Operational Assessment


Deborah provided Quality Assurance to 26 programs, completed program and agency audits, assisted with RFPs and contract renewals, and facilitated case management, crisis management, HIPAA, POCA, Narcan/Naloxone, AWARDS, and Incident report training. She has provided field instruction to social work students. She is a knowledgeable social worker and accomplished operations executive. As a coordinator and case manager, she has provided mental health counseling to 174 formerly homeless veterans at a supportive housing SRO. As a supervising case manager, her team provided support services at a family shelter housing 140 families. 


Walden University Online

Ph.D. in Human Services (Social Policy Analysis and Planning)

Yeshiva University Wurzweiler School of Social Work

Master's Degree in Social Work (Community Social Work)

Boston University College of Communication

Bachelor of Science in Journalism

Deborah A. Johnson
bottom of page